Privacy Policy

At Neil's Construction Inc. ("we," "our," or "us"), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website neilsconstruction.com, use our mobile application (Neil's Construction Mobile), or interact with our advertisements and services.

By using our website, mobile application, or submitting your information to request an estimate or project services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, create an account, or request services. This may include:

• Personal Details: Name, phone number, email address, and physical address.
• Account Credentials: Passwords and authentication tokens stored securely on your device.
• Project Details: Information about your construction or renovation project, including photos or documents you upload via our contact form or mobile application.
• Communication Data: In-app chat messages, work reports, and quote acceptance history.
• Device and Usage Information: When you visit our website or mobile app, we automatically collect certain technical information including operating system, device details, and interaction metrics.

2. How We Use Your Information

We use the information we collect or receive for the following business purposes:

• To provide you with estimates, consultations, project tracking, and construction services.
• To facilitate customer support and project communication via real-time in-app messaging, email, or phone.
• To process service payments and milestone invoicing securely via Stripe.
• To improve our website, mobile application, user experience, and service delivery.

3. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website to collect information about browsing behavior, maintain secure sessions, and evaluate site performance. For comprehensive details regarding the specific categories of cookies we use and how to customize your preferences, please review our Cookie Policy. Our mobile application does not engage in cross-app advertising tracking or sell personal data.

4. SMS and Messaging Communications

By providing your phone number, you consent to receive text messages (SMS) and notifications from Neil's Construction Inc. regarding your project inquiry, verification codes, and service updates. Message and data rates may apply. You may opt-out of receiving SMS messages at any time by replying "STOP".

5. Sharing Your Information & Payment Processing

We do not sell, rent, or trade your personal information. We only share information with third-party service providers strictly necessary to operate our business:

• Payment Processing: Payments are processed directly and securely by Stripe. We do not store credit card or bank account credentials on our servers.
• Infrastructure & Hosting: Cloud hosting, secure storage, and real-time communication services to run our mobile and web applications.

6. Data Security

We have implemented appropriate technical and organizational security measures (including TLS/HTTPS encryption in transit and secure operating system storage for authentication credentials) designed to protect your personal data.

7. Account Deletion and Privacy Rights

You have the right to access, update, or permanently delete your personal information.

In-App Account Deletion: If you use our mobile application, you can initiate account deletion at any time by navigating to Profile > Delete Account. Account deletion requests include a 3-day grace period during which you can cancel the request directly within the app. After this period, your personal information, profile, and account data are permanently deleted from our systems.

You may also request account or data deletion at any time by contacting us directly at the email provided below.

8. Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at:

• Phone: 646-905-6758
• Email: serviceneilsconstruction@gmail.com
• Address: 34-22 102nd St, Flushing, NY 11368